what happens when you have a trip booked to hawaii through orbitz travel and the airline that is supposed to actually take you the last leg of your trip across the ocean to that tropical paradise files for bankruptcy?
you'd think that orbitz would book you on another flight. after all, they have done flight switcheroos THREE TIMES up until then. i've got the email pile-up to prove it. so then, what's the big deal?
apparently it's up to YOU make other arrangements.
but what happens if you call and they keep giving you the run around: call this airline. call that airline. call orbitz because "it's their responsibility to rebook you". ??
after what feels like forever on the phone with any one of three parties, orbitz wants to charge another $1000 EACH for rebooking you on another airline.
what happens when you give the hubs the phone in exasperation because you just can't take it anymore and are willing to just shell out the 2K because you're sick of it all and just want to GO ON VACATION?
i'll tell you what happens. he spends another two hours on the phone, uses phrases like "contact my attorney" and "cancel my reservation" (both of which i am frantically gesturing NO!!) but he is playing the game and winds up with everything juuuuuuust hunky dory.
i hope.
wow. he can act as my travel agent from now on. :)
btw - that's bs they wanted to charge you more - it was their issue, not yours!
Posted by: jenny | May 16, 2008 at 06:52 AM
Go Hubs!!! I would have made my husband take care of it from the very beginning. Somehow his way of doing things works better than mine, even when I try to follow all the rules.
And it's total garbage that they wanted to charge you more!
Posted by: Hyphen Mama | May 16, 2008 at 08:39 AM
That's awesome. Anytime the word "attorney" is used people's buttholes pucker up real quick like;)
Posted by: Mel | May 16, 2008 at 10:28 AM
Oh its nice to have a cool "fighter" in the family! Best of luck!
Posted by: amy | May 16, 2008 at 12:12 PM
Man, you have quite the guy, handy and talks the talk on the phone. My husband is the one who hands me the phone, usually because he can't understand the outsourced customer service.
I hope it is all worked out and you have a fantastic time.
Posted by: Robyn | May 16, 2008 at 08:23 PM